Frequently Asked Questions
What is the delivery time?
What is the delivery time?
As soon as we receive confirmation of payment, orders are processed within a maximum of 3 working days.
After that, the package is sent by the carrier
Foam mattresses and pocket springs 2 and 3 working days.
Bonnel spring mattresses are delivered open so they require special transportation. Delivery can take up to 10 working days
What is the price of delivery?
What is the price of delivery?
Delivery is completely free for all orders to mainland Portugal.
In the case of the Autonomous Regions, the price is 35€ per unit.
Can I track my order?
Can I track my order?
How can I return/exchange the products I ordered?
How can I return/exchange the products I ordered?
How do refunds work?
How do refunds work?
Can I cancel or change my order?
Can I cancel or change my order?
What happens if I'm not at home at the time of delivery?
What happens if I'm not at home at the time of delivery?
Can I change the delivery date of my order?
Can I change the delivery date of my order?
Do I need to create an account to place an order?
Do I need to create an account to place an order?
What do I do if I've forgotten my account password?
What do I do if I've forgotten my account password?
How can I create an account?
How can I create an account?
Why should I create an account?
Why should I create an account?
